Privacy policy

Our Commitment

1. Introduction and Scope

1.1 Our Commitment

Fashion Matrix Overseas (“we”, “us”, “our”) is dedicated to protecting the privacy of our customers, website visitors, and business partners. As a global clothing manufacturing brand, we understand the importance of data privacy and are committed to transparent and responsible data management.

1.2 Policy Applicability

This Privacy Policy applies to:

  • Our official website (fashionmatrixoverseas.com)
  • Online and offline customer interactions
  • Marketing communications
  • E-commerce platforms
  • Customer service channels

2. Information Collection Practices

2.1 Personal Information

We collect personal information in the following contexts:

Customer Accounts

  • Full name
  • Email address
  • Shipping and billing addresses
  • Company Name
  • Designation
  • Payment information (processed securely through third-party payment processors)

Online Interactions

  • Website browsing behavior
  • Product View History
  • Product preferences
  • Size and fit information
  • Communication preferences

Marketing and Research

  • Survey responses
  • Product feedback
  • Style preferences
  • Demographic information (voluntarily provided)

2.2 Technical and Usage Data

Website and Mobile App Tracking

  • IP address
  • Device type and specifications
  • Browser information
  • Operating system
  • Geographical location
  • Pages visited
  • Time spent on site
  • Click-through rates
  • Interaction with online advertisements

Cookies and Tracking Technologies

  • Session cookies
  • Persistent cookies
  • Web beacons
  • Local storage
  • Google Tags
  • Pixel tags

3. Purpose of Data Collection

3.1 Primary Purposes

  • Order processing and fulfillment
  • Customer service and support
  • Personalized shopping experiences
  • Account management
  • Product recommendations

3.2 Secondary Purposes

  • Product development and research
  • Trend analysis
  • Market segmentation
  • Improving customer experience
  • Fraud prevention and security

4. Data Sharing and Disclosure

4.1 Service Providers

We may share data with:

  • Payment processors
  • Shipping and logistics partners
  • Customer relationship management (CRM) platforms
  • Cloud storage providers
  • Analytics services

4.2 Legal and Compliance

We may disclose information:

  • To comply with legal obligations
  • In response to valid legal requests
  • To protect our rights and property
  • During corporate restructuring or acquisition

4.3 Marketing Partners

With explicit consent, we might share:

  • Aggregated demographic information
  • Anonymized usage statistics
  • Marketing insights

5. Data Security Measures

5.1 Technical Protections

  • Encryption of sensitive data
  • Secure socket layer (SSL) technology
  • Regular security audits
  • Multi-factor authentication
  • Restricted access to personal information

5.2 Organizational Safeguards

  • Employee privacy training
  • Background checks for staff
  • Strict confidentiality agreements
  • Regular compliance reviews

6. International Data Transfers

6.1 Global Operations

As a multinational clothing manufacturer, we transfer data:

  • Between our international offices
  • To service providers in different jurisdictions

6.2 Compliance

We adhere to:

  • GDPR (European Union)
  • CCPA (California)
  • Other relevant international data protection regulations

7. User Rights and Controls

7.1 Data Access and Correction

Users can:

  • Request access to personal information

7.2 Opt-Out Options

  • Unsubscribe from marketing communications
  • Disable non-essential cookies
  • Limit data collection

7.3 Data Deletion

Users can request complete account deletion, subject to legal and operational constraints.

8. Special Considerations

8.1 Children’s Privacy

  • No data collection from individuals under 13
  • Parental consent required for users under 18
  • Immediate deletion of inadvertently collected minor data

8.2 Sensitive Information

We do not collect or process:

  • Racial or ethnic origin
  • Political opinions
  • Religious beliefs
  • Biometric data

9. Policy Updates

9.1 Modification Process

  • Policy reviewed annually
  • Updates communicated via website and email
  • Significant changes require explicit user consent

10. Contact and Compliance

10.1 Data Protection Officer

Contact Information:

  • Email: info@fashionmatrixoverseas.com
  • Postal Address: 284, 2nd cross, 4th Main Rd, 4th phase, Peenya, Bengaluru, Karnataka 560058

10.2 Regulatory Reporting

Users can file complaints with relevant data protection authorities.

11. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Last Updated: 26-11-2024

Fashion Matrix Overseas – Weaving Trust, Protecting Privacy